Tools and skills to successfully manage customer interactions in leisure contexts; creating value and satisfaction for guests and employees; managing capacity and demand; service strategy, guest experience design, conflict, recovery, and continuous improvement research. Prerequisites: HMGT 201; junior or senior classification Credits 3. 3 Lecture Hours.
Tools and skills to successfully manage customer interactions in leisure contexts; creating value and satisfaction for guests and employees; managing capacity and demand; service strategy, guest experience design, conflict, recovery, and continuous improvement research. Prerequisites: HMGT 201; junior or senior classification Credits 3. 3 Lecture Hours.
