Key concepts in managing service organizations and their operations to create value and satisfaction for employees and end users; service strategy, user experience and user interface design, conflict, recovery, and research; managing capacity and demand; overview of tools and skills to successfully manage customer interactions. Prerequisites: Junior or senior classification Credits 3. 3 Lecture Hours.
Key concepts in managing service organizations and their operations to create value and satisfaction for employees and end users; service strategy, user experience and user interface design, conflict, recovery, and research; managing capacity and demand; overview of tools and skills to successfully manage customer interactions. Prerequisites: Junior or senior classification Credits 3. 3 Lecture Hours.
