Overview of the theory and practices in the field of Information Technology Service Management; analysis of the foundations of alignment of IT services with organizational value goals, as well as basic understanding of computational thinking; fundamentals of IT management and its roles in today’s organizations. Prerequisites: Grade of C or better in ISTV 101; sophomore classification Credits 3. 3 Lecture Hours.
Overview of the theory and practices in the field of Information Technology Service Management; analysis of the foundations of alignment of IT services with organizational value goals, as well as basic understanding of computational thinking; fundamentals of IT management and its roles in today’s organizations. Prerequisites: Grade of C or better in ISTV 101; sophomore classification Credits 3. 3 Lecture Hours.
