This course contains two core themes pertaining to effective communication skills for public safety personnel. The first theme examines the foundation for communication skills required to effectively interview witnesses, victims and accused, including: probing, questioning techniques, listening, paraphrasing, summarizing, and documentation. The second theme builds on previous interviewing skills by incorporating conflict resolution and crisis intervention techniques. A variety of strategies to identify deceptive people, and response techniques for law enforcement personnel are practiced and discussed. The National Use of Force Model is introduced, and the use of verbal intervention skills using the Use of Force Model is also discussed. Prerequisite: Admission to the Police and Justice Studies diploma program
This course contains two core themes pertaining to effective communication skills for public safety personnel. The first theme examines the foundation for communication skills required to effectively interview witnesses, victims and accused, including: probing, questioning techniques, listening, paraphrasing, summarizing, and documentation. The second theme builds on previous interviewing skills by incorporating conflict resolution and crisis intervention techniques. A variety of strategies to identify deceptive people, and response techniques for law enforcement personnel are practiced and discussed. The National Use of Force Model is introduced, and the use of verbal intervention skills using the Use of Force Model is also discussed. Prerequisite: Admission to the Police and Justice Studies diploma program
