This course is the first of a three-part certificate program: Management Skills for Supervisors. Managers are offered hands-on training and experience to equip them with the necessary skills and tools required to be an effective manager. Topics include communicating effectively and persuasively in a team environment; recognizing a win-lose situation; handling job-related problems; giving effective feedback; enhancing interviewing techniques, workplace rumours; conducting a coaching session; making quality decisions; improving relationships; and building consensus.
This course is the first of a three-part certificate program: Management Skills for Supervisors. Managers are offered hands-on training and experience to equip them with the necessary skills and tools required to be an effective manager. Topics include communicating effectively and persuasively in a team environment; recognizing a win-lose situation; handling job-related problems; giving effective feedback; enhancing interviewing techniques, workplace rumours; conducting a coaching session; making quality decisions; improving relationships; and building consensus.
