Quality management is a business philosophy that focuses on maximizing customer satisfaction by ensuring the provision of products or services that consistently meet or exceed customer expectations. In this course, the student will come to understand the various definitions of quality as well as various quality management systems that are relevant to the food industry. The student will also gain an understanding of the crucial role of continuous improvement and monitoring customer satisfaction within the food industry. This course uses traditional lectures by the instructor and by guests from organizations that produce, ship, sell or regulate food products.
Quality management is a business philosophy that focuses on maximizing customer satisfaction by ensuring the provision of products or services that consistently meet or exceed customer expectations. In this course, the student will come to understand the various definitions of quality as well as various quality management systems that are relevant to the food industry. The student will also gain an understanding of the crucial role of continuous improvement and monitoring customer satisfaction within the food industry. This course uses traditional lectures by the instructor and by guests from organizations that produce, ship, sell or regulate food products.
