This doctoral seminar is an examination of the 'services' driven economy and the theory and practices of its constituent organizations and relationships. This course builds on the foundation of Services Management I and explores key contemporary research areas on services management in more detail. Students will examine services management and value chains theory research and practice in a selection of industries, with a focus on one of the following: tourism, hospitality, food and environmental services.
This doctoral seminar is an examination of the 'services' driven economy and the theory and practices of its constituent organizations and relationships. This course builds on the foundation of Services Management I and explores key contemporary research areas on services management in more detail. Students will examine services management and value chains theory research and practice in a selection of industries, with a focus on one of the following: tourism, hospitality, food and environmental services.
